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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
262 ratings and 156 comments received in the last 90 days.
16 June 2025
Everything went very smoothly and the car looked even better than I had imagined. Max helped me understand all the technical information about the car as I hadnt had a new car for 11 years. So much of the entertainment system has changed.
12 June 2025
Couldn't be better, parking always available, nice building, exceptional staff who are very passionate about what they do.
11 June 2025
As above,
08 June 2025
Excellent customer service
05 June 2025
Very easy, everything ready. In and out
04 June 2025
Always kept informed up to date with any issues Mark made the buying the car simple
01 June 2025
Rob Ankers has sold me 4 or 5 cars over the last 5/6 years and the whole experience was first class.
31 May 2025
Excellent, friendly, no pressure to buy and really accompanying to our dog
16 May 2025
As above, big shout out to Max when running through the controls etc
16 May 2025
Excellent experience buying a car. Sales person very professional and great handover experience.
13 May 2025
nice new site and friendly staff
13 May 2025
Steve Ankers was great all the way through. A pleasure to deal with and I'll most definitely contacting him when I next look to purchase a car.
03 May 2025
See previous answer
29 April 2025
Mark was excellent- and the tech guy showed all the functionality of the car Not done by a previous dealer only a few months earlier
29 April 2025
I was extremely satisfied with the service from first walking into the building to leaving in my new car. Everyone I met was a happy face and eager to assist.
27 April 2025
Attentive and informative
09 July 2025
Fault was diagnosed and dealt with quickly as we needed car back on road for holiday.
09 July 2025
Everyone went the extra mile during my visit.
08 July 2025
AJ and Max were stand out in getting me the car I dreamed of
07 July 2025
Very efficient and professional
07 July 2025
It was quite an upsetting day at but the staff at BMW, particularly Jasmine, were excellent and resolved my issues first thing the next morning. I want to commend Jasmine who dealt with my situation with great professionalism and kindness.
07 July 2025
Warm welcome and good updates throughout the day.
07 July 2025
As above
06 July 2025
It would help if everyone used the same terminology. My dashboard indicated that I needed an engine oil service which I booked the car in for. When I checked in online this did not appear anywhere. Instead it said vehicle health check
06 July 2025
The service was amazing, love the WhatsApp communication
06 July 2025
The issue with my car hasn't been resolved. I was also told to take my car to the old BMW centre in wilmslow, not the new one at Handforth.
06 July 2025
It's great to know that your car gets the same treatment as me..its not everyday that you have a top car,and I do look after it,so it's peace of mind knowing the service centre treat the car to??
04 July 2025
A day before the service I telephoned to ask for advice on Adblu. The advisor asked the service department but wouldn't give me an answer. The response should have been simple.
04 July 2025
Very satisfied with the service.
03 July 2025
All work completed and very friendly staff
03 July 2025
pleasant and professional staff
03 July 2025
Excellent customer service. From being greeted by the ladies when arriving and and my service advisor was Chris who kept updated with progress on my car while it was in for work.
03 July 2025
As above - no update on my car until I chased late on day 2. Left work at 5pm not knowing if my car was available for collection that day. Then had long wait when I arrived to collect.
01 July 2025
Nice reception but quality of info / updates not good
30 June 2025
I expected the car to be washed after service and MOT. Showroom reception and waiting area very pleasant and staff very helpful.
30 June 2025
Didn't give 5 stars as 4hrs is too long for a waiting appointment
26 June 2025
Only in for a MoT which it passed albeit with a warning regards tyre wear on all 4 tyres. Your price for tyre replacement at around £195 per tyre was well in excess of costs I had from elsewhere for exactly the same tyre (£150/tyre) so declined.
26 June 2025
All satisfactory in every detail.
25 June 2025
As per complaint raised with HJ
25 June 2025
See above
24 June 2025
Excellent service from all concerned at Halliwell Jones Wilmslow. My Service Advisor, Jasmine Street, was both friendly and professional. Most impressed with the new BMW/Mini showroom.
24 June 2025
as above
24 June 2025
I spent £1000 for customer service that ford or Nissan would exceed.
23 June 2025
Fixed the fault in a timely manner but car was returned with fault light still on. Now requires another service visit to address.
23 June 2025
Quality service. Ease of booking and informed and updated all the way through the process.
23 June 2025
Very satisfied
22 June 2025
Extremely satisfied, no complaints whatsoever My car also had a full health check and I was sent a very comprehensive report.
22 June 2025
The only glitch was when the technician rang with the results of the vehicle check and said the car would be ready shortly, then I had to ring to see if it was done..two plus hours later.
21 June 2025
Kept informed about the issues and options to correct them.
21 June 2025
Spot on, and have to complaints, sorted within the hour.
19 June 2025
Delivered as expectation
17 June 2025
Good communication and updates via WhatsApp. Also received a very professional service in person.
17 June 2025
They finally fixed the car in just under two weeks, but it should have been done quicker. Also when I finally got the car back it hadn't been cleaned despite me pointing this out to Simon the service manager who insisted it was.
16 June 2025
Great customer service
16 June 2025
Centre was clean and great space to sit and wait whilst car in service
15 June 2025
Happy with the price and service provided. This was my firstvisit but I'll be back.
15 June 2025
Service went to plan and cost
15 June 2025
As above
15 June 2025
-
15 June 2025
Very pleased.
15 June 2025
I was pleased with the feedback information from the customer service manager on my return to the showroom It gives you confidence with the maintenance and workforce.
15 June 2025
Everything as you would expect - nothing more
12 June 2025
Slightly disappointed in that after we checked in online, we asked verbally at the counter for a service person to please check the front windscreen washer as it seemed to be clogged. Only little water comes out. This was unfortunately not checked.
11 June 2025
Simply because Jasmine has helped me actually resolve the issue and listened to my frustrations.
11 June 2025
Rapid response and good customer relations
11 June 2025
Never received health check video of my vehicle so when I returned to collect my vehicle I mentioned it and was told it would be sent to me, still waiting over a week later.
11 June 2025
Efficiency and friendly
10 June 2025
Nothing was too much trouble for jasmine who looked after me. I waited while the work was completed and was given a place to work. I was kept updated, work was completed and car was washed
10 June 2025
The issues I had were resolved and Simon was very helpful.
10 June 2025
Simple booking process. Excellent customer service on arrival and collection.
10 June 2025
See above
10 June 2025
Kept informed and able tonmake informed decisions
10 June 2025
See above
10 June 2025
As above.
02 June 2025
Friendly and efficient from moment of arrival to departure. Even provided me with suitable desk space to enable me to work while waiting for my car to be repaired.
02 June 2025
Outcome was as predicted and with a clean car too
01 June 2025
It's a lease car so my only concern was how long the service would take. It was all taken care of extremely quickly and the complementary wash was a big bonus too.
31 May 2025
Your people
30 May 2025
Whelks and tyres needed cleaning following the fitting of 3new tyres
29 May 2025
staff great, love new premises.
28 May 2025
As above
27 May 2025
Would have been 5 stars but after asking for my car to be 'plugged in' just for a short period (which they confirmed they would do) due to being low on charge. They forgot to do this, which whilst not imperative was annoying all the same
26 May 2025
Dealt with very efficiently
26 May 2025
Please note my earlier answer
26 May 2025
See answer above.
25 May 2025
Excellent
24 May 2025
As above - excellent service and Simon gave it a personal touch. I remember him from last year and he was just as friendly and efficient as before - I always know I'm in safe hands!
24 May 2025
No problem at all
23 May 2025
The customer service team were excellent and can't fault them including Simon
21 May 2025
Everything went well.
21 May 2025
Because they do what they say they will do
20 May 2025
The service dept need to be a little bit more observant the loose cap could have potentially caused a catastrophic engine failure and it's a basic thing to check ! Especially after working on parts connected to the coolant system
20 May 2025
See above
20 May 2025
As above
19 May 2025
As above - great service from Anthony
19 May 2025
Excellent
18 May 2025
Everything is explained and I feel that my car is being well looked after
18 May 2025
Parts for the car we're delayed, but hire care was organised for me and I was kept informed of progress on my car on a regular basis
18 May 2025
Quick and efficient, kept me updated, lovely facility
18 May 2025
See above - no one told me and I had two reminders about my appointment AT WILMSLOW!
18 May 2025
Polite and responsive
17 May 2025
Jasmine was absolutely fabulous! Always kept up to date and very efficient
14 May 2025
No faults or issues
14 May 2025
The service was good and efficient but the problem is your location, not accessible by public transport so drop off and collection need assistance from family or friends
14 May 2025
Chris Morley kept me informed of progress of the work, and what had been undertaken to diagnose the issue I'd reported.
14 May 2025
Same points as the above question
13 May 2025
The Service Staff (Anthony) was very helpful and expedited the process of service. All the staff were friendly and helpful and the new showroom is very comfortable and impressive.
13 May 2025
Easy to organise and efficient. May need an afternoon drop off next time, only seemed to have AM drop offs
13 May 2025
All work completed on time. Can't fault service
13 May 2025
As above
12 May 2025
MOT was failed for spurious reasons. Service advisor mis-represented the law in my ability to have the MOT defects rectified elsewhere and tried to pressure me into buying services from them. The agreed repairs were not carried out in the advised tim
12 May 2025
I was contacted (and pressured) into having a new tyre as was told it was unrepairable. Luckily I decided to get a second opinion at Kwik Fit who actually went to the effort of removing the tyre to show me it was actually fine.
11 May 2025
Very professional as always
11 May 2025
The staff are always friendly, professional and knowledgeable. They always make me feel welcome and well looked after.
08 May 2025
Fantastic
08 May 2025
Katie as always was honest and knowledgable and is the only reason I continue to use this dealership.
08 May 2025
Efficient and good communication
08 May 2025
Team were able to address the service MOT and also sort a few additional issues at the same time. Clear comms on cost and timings from Simon W.
07 May 2025
Kept in touch
06 May 2025
The service was done on time but the car wasn't cleaned properly. There were what looked like oil on the bottom part of the front bumper the black part
05 May 2025
Good customer service
05 May 2025
Clear updates through the whole process
05 May 2025
Answer as above
05 May 2025
as above
05 May 2025
Treated professionally
05 May 2025
Service Advisor was excellent
04 May 2025
Staff who served me were very nice/professional. Service was done quickly. One small issue is that the car wash wasn't very good.
03 May 2025
New location great! Halliwell Jones always pleasant to deal with
03 May 2025
I had a booking at 9:40 but it was 15 mins before a service agent was ready to see me. There was also a long wait when I came back later to retrieve my car
02 May 2025
Excellent, professional and friendly service
01 May 2025
The search for the problem was comprehensive and the report was very detailed and included photos of the problem parts. However, the cost was a little on the high side.
30 April 2025
The staff are really helpful and efficient
30 April 2025
All as booked
30 April 2025
Extremely friendly & helpful service from both the Service Advisor & the Technician.
30 April 2025
Friendly and efficient. I was made to feel welcome there and important.
30 April 2025
Tony was a fabulous customer service expert. Gave full clarity and kept me in the loop all the time with the progress. This is the type of reason why I would look to halliwell jones to buy my next set of cars for my family
30 April 2025
First class staff and service.
30 April 2025
Problems were resolved which in my opinion is the sign of a professional company
30 April 2025
As mentioned above the service i got was faultless i couldnt be happier
27 April 2025
Job was carried out in a professional and timely manner
25 April 2025
Very friendly and on time.
24 April 2025
Confusion around my Loaner vehicle that I had been promised over the phone 24 hours previously. They found one but not clear why it was a surprise upon arrival.
23 April 2025
I was extremely satisfied with my service experience at Halliwell Jones Wilmslow. From the moment I arrived, everything was handled efficiently and with great care. The service advisor was attentive and informative, keeping me updated at every stage.
22 April 2025
.
20 April 2025
To many reasons to mention all Lets start with incorrect name and address followed by attempting to give me a different car back following mot I am not even 100 percent sure my report is related cor my car but had to escape the hard sale and left
20 April 2025
Diagnosis, orderin and fitting of parts excellent
20 April 2025
I received 1st class service
20 April 2025
Very professional and helpful
20 April 2025
Car came back clean! Service was great, health check useful.
19 April 2025
See above
19 April 2025
As stated above I am completely satisfied with the service I received.
16 April 2025
Very pleased with the service provided
16 April 2025
Chris was extremely helpful and courteous and went beyond the call of duty to get my wiper blades fitted during the mini service. Thank you Chris!
16 April 2025
Jasmine was a real star and arranged for the service while I waited to save a long drive.
16 April 2025
As ptrbious
20 June 2025
Big thanks to Rob Ankers